Terms and conditions

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1.   Where we deliver and how much it costs

Send flowers to Tallinn for your beloved ones. We deliver within Tallinn and its immediate surroundings: Alliku, Aruküla, Assaku, Haabneeme, Harku, Harkujärve, Hüüru, Iru, Järveküla, Jüri, Kakumäe, Keila, Kiili, Kiisa, Laagri, Lagedi, Loo, Luige, Maardu, Muraste, Muuga, Püünsi, Peetriküla, Rae, Rannamõisa, Rohuneeme, Saku, Saue, Suurupi, Tabasalu, Tiskre and Viimsi

If you wish to deliver elsewhere (for example to Ardu, Keila-Joa, Kosa, Uuemõisa, Kose, Kostivere, Kurtna, Laulasmaa or Raasiku), please contact us by phone and ask for an offer.

Delivery within Tallinn costs 4.90 euros from Monday to Friday and 6.50 euros on the weekend. Near Tallinn, delivery costs start from 7.00 euros from Monday to Friday and from 9.50 euros on the weekend. (The exact price depends on the specific area – you will see this when finalising your order.)

Please note: If you wish to send flowers on a Saturday or Sunday, your order must be placed by 17:00 on the Friday of the same week at the latest. We do make exceptions, but in such cases please call and specify the details, just in case.

Orders valued over 35.00 are delivered FREE OF CHARGE within Tallinn. Send flowers to Tallinn, FREE delivery!

If you would like the flowers to arrive at a specific time, click on ‘Delivery options’ and select ‘Timed delivery in Tallinn’ (Mon-Fri 9.90 EUR, Sat/Sun 13.90 EUR) or ‘Timed delivery near Tallinn’ (max. 20 km from Tallinn) (Mon-Fri 14.50 EUR, Sat/Sun 17.50 EUR). Please note: in the case of timed deliveries the free delivery conditions do not apply. With regular deliveries you can also nominate a recommended time of delivery within a 3 hour period in the comments field. The courier will do their best to take this into account.

If you would like to pick up your order from the store yourself, select ‘Pick up from store’ when placing your order. In this case there will be no charge for delivery. Please note: Indicate the time you would like to pick up your order.

2.   Ordering by phone

You can place an order by calling 626 1110 (the store’s number) or 52 43 357. When placing your order, you can nominate the description and price of a bouquet from the website or describe the kind of bouquet you would like (flowers, colours and price range).

Your total amount (including flowers, a card and the delivery charge) will be calculated and given to you by the person you talk to, after which you can pay the amount by bank transfer to the OÜ Baltum Grupp bank account (the details of which can be found under ‘Contacts’). Please add the recipient’s name and address to the payment details. After paying, e-mail the payment confirmation to marianne@lillepidu.ee. If you wish, we can send you an invoice by e-mail – but you should bear in mind that compiling and sending you the invoice may take longer than expected.

3.    Ordering from the e-store

1)    This is the easiest and fastest way! Choose the product you would like to buy and send from among the pictures. Clicking on a picture will open a larger picture and description. Some products are available in different sizes – simply choose the one you want. When you have decided, click on ‘Add to cart’. If you would like to add a card, sweets or present to your order, do the same. You can view the contents of your cart by clicking on ‘Your cart’.

2)    When viewing your cart, check if all of the items you selected are listed. If you wish to add a message to your order, you can select a special card (under ‘Gifts – cards’). If you do not purchase a card, your message will be written on a small card with our logo. Please note: The text on your card is the only information that the recipient will get – if you do not write a message, we assume you wish to remain anonymous. Click on ‘Place order’.

3)    The payer’s information is your (i.e. the orderer’s) information. The recipient’s information is that of the person receiving the flowers. Be very careful when placing the order, because prompt and precise delivery depends on the accuracy of the information we are given. You can add comments if you wish, for example the delivery time (morning, afternoon or evening) and any details, e.g. that the building has an intercom or that the recipient only speaks English.

4)    Select the means and date of delivery under ‘Delivery options’: whether you will collect the order from the store yourself or whether you would like a timed delivery (add the time of delivery).

5)    Under ‘Payment options’ you can select the bank via which to make your payment, credit card payment or payment by invoice. If you choose payment by invoice, you will receive the invoice by e-mail, which you must pay in the bank before sending payment confirmation to marianne@lillepidu.ee.

Please note: If you would like the delivery to be made within three hours, select payment via a bank link.

6)    By clicking on ‘Place order’ you will be taken to the payment stage. When you have completed your transfer, click on ‘Back to merchant’ – this lets us know that your payment has been made.

Once we have received your order we e-mail you automatic confirmation. If there is any need to specify the details, we contact you by phone or e-mail. If your order reaches us after 18:00, it is dealt with the next morning (of the next working day).

If at the time we do not have the product you selected and there is no time to order more, we let you know before delivering the product, offering a replacement. If what we offer does not suit you, you can cancel your order. (See ‘Cancelling an order’.)

4.    Delivery deadlines

If you wish to pick up your flowers yourself, please place your order at least one hour in advance or at least one working day in advance for bigger orders (wreaths, larger bouquets et al.). We accept same-day orders from 8:00-16:00 on working days.

If you would like your flowers to be delivered by a courier, we ask you place your order at least three hours in advance. The flowers will be delivered within three hours of your payment being received. Our courier delivers from 8:30-21:00 Monday-Friday and from 10:00-15:00 on Saturdays and Sundays. If you would like the flowers to be delivered at an earlier or later time, please call 52 43 357 or e-mail marianne@lillepidu.ee.

Please note: If you wish to send flowers on a Saturday or Sunday, your order must be placed by 17:00 on the Friday of the same week. We do make exceptions, but in such cases please call 52 43 357 and specify the details, just in case.

If you would like your flowers to be delivered at a precise time, click on ‘Delivery options’ and choose the desired time or period.

Please note: We do not offer timed delivery on Valentine’s Day (14 February), International Women’s Day (8 March) or Mother’s Day. On these days deliveries are constant throughout the day.

If your order reaches us after 18:00 we deal with it at 8:00 the following day, with the delivery reaching the recipient by 11:00 at the latest.

NB. In the case of orders delivered to home addresses we always call the recipient in advance and agree on a delivery time. If you do not want us to call, you will be responsible if the courier cannot deliver the order – which means you will have to pay another delivery charge.

5.    Paying for your order

You can select the price of a bouquet or arrangement when ordering or choose a suitable option from the range available in the e-store. You can add a card or other gift to your bouquet.

If you would like your order to be delivered by our courier, a delivery charge will be added to the price of your order.

There are several payment options:

Place your order in the store and pay on the spot in cash or with a card.

Place your order over the phone and transfer your payment to the OÜ Baltum Grupp bank account (see ‘Contacts’), adding the recipient’s name and address to the payment details. To ensure promptness of delivery, please e-mail your payment confirmation to marianne@lilepidu.ee.

Place your order via the e-store (see ‘Ordering online’) and pay via a bank link.

We also offer the option of paying by credit card online.

6.    Cancelling an order

You have the right to cancel your order before delivery and get your money back (reimbursement within five working days). Orders can only be cancelled on working days by no later than 12:00 the day before delivery by calling Marianne Lilleäri on 626 1110 or 5553 5754 The cost of orders cancelled later will not be reimbursed. In such cases the person who placed the order can collect the order themselves.

Deliveries cannot be cancelled in the case of special orders which are not regular e-store products.

If the delivery does not reach the recipient because of incomplete information provided by the sender, the sender will be responsible for the delivery (although we always try to ascertain any missing information if we can). If the recipient refuses to accept the flowers, the sender must still pay for the service in full. For us to be able to contact you in the event of problems, please provide your contact information.

7.    Security

Client information is strictly confidential and is never provided to third parties. If needed, a client has the right to request that their details be deleted from the Marianne Lilleäri database.

In the case of payments made by credit card, the merchant does not see the information you provide. To complete your payment, you will be redirected to the secure environment of the Bank Card Centre. At the moment of payment the card information of the cardholder is entered in the database located on the Card Centre’s server. These details are solely stored on the Card Centre server.

An encrypted data communication channel with banks ensures the security of the buyer’s personal and bank details.